Social marketing is relentless
We create, build and maintain brand influence and online personality. We engage with millions of people across our clients’ social communities and have relationships with online influencers. Our expertise in social platforms and analytics adds value to our service offering.
Social marketing approach
We create conversations between brands and people that build deeper relationships. Using social listening tools, we gain insight into your customers’ desires, behaviours and how they perceive your brand. We use this knowledge to develop a unique tone for your brand’s personality. This insight is also used to create and spread relevant content across social communities, moving your brand from just talking, to being talked about and talking with.
Social marketing requires a keen eye on content trends and social analytics. We integrate social data and findings into campaigns and deliver strong conversion metrics.
We use a trusted solution to monitor social media and internet sites. The system monitors blogs, micro-blogs, social networking sites including Facebook and Twitter, forums and message boards, traditional news websites and comments sections, media sharing websites. The sources we monitor are completely customizable and the system supports RSS and custom source selection.
Reporting and Analysis
Our team works with you to create a reporting workflow and outputs to compliment the communication needs of the organization. We can provide a number of available options for exporting data for offline analysis and/or for building presentations.
We provide a chat based support for customers in private channels and provide continuous support until every issue is resolved. Our customer support team works closely with the IT help desk to ensure issues are resolved quickly and effectively. Unresolved items are escalated to managerial level and responded to quickly.
A selection of our social marketing offerings:
- Social Strategy
- Social Listening
- Content Production & Distribution
- Social Customer Care
- Community Management
- Social Analytics
- Influencer Marketing
- Creative and copywriting
- Editorial Calendar